If your exchange is accepted, we’ll send you an exchange authorization number, as well as instructions on how and where to send your package. To start an exchange, you can contact us at. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order and contact us within three days of receiving if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 15% restocking fee.Customer is responsible for all shipping charges. All shipping costs must be paid by the person returning the merchandise.Item(s) must be returned with proper tracking and insurance.Item(s) must include the return authorization number.Item(s) must include the original order number.Item(s) must be new, unused and in their original packaging, along with all accessories.Item(s) returned for a refund will incur an 15% restocking fee.Exchanges must be postmarked within 3 days of the date you received merchandise.Items sent back to us without first requesting a return authorization will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return authorization number, as well as instructions on how and where to send your package. If your return is not in the same condition as we sent it the return will be rejected. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging as you received it. The return policy is still in place for the month of October and we will not accept returns. There are extreme mail delays due to COVID as well as USPS mail changes and port delays across the US. There is a chance they will arrive however we do not guarantee it and we can't rush orders. Items purchased after October 17th may NOT arrive by Halloween. We also DO NOT accept returns on opened or worn items. We DO NOT accept returns on items purchased during the month of October. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
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